All of the Schön Kliniken staff take care to maintain the quality of the services they provide. However, every clinic also has employees that are especially responsible for the different aspects of quality.
For example, every clinic has a Quality Representative. The Quality Representative is responsible for the quality of the medical services supplied. Each quality manager is selected from the management positions (Consultant, Nursing Manager, Speciality Registrar, Therapy Manager) and is, as a rule, a full-time employee in patient care. They have all gone through extra training in quality management and respective to each hospital, are relieved from normal duties for the interests of providing quality management.
Alongside the Quality Representative, every clinic has a Quality Manager. The quality manager is responsible for the quality management in the strictest sense and takes care of special quality management tasks such as, certification according to DIN EN ISO 9001.