Our Quality Standards: Measurable. Perceptible. Better.
A common quality standard unites all 15 clinics of the Schön Klinik: To achieve measurably and perceptibly better treatment results in medicine and care. This requires systematic and ongoing quality assurance and quality improvement
The basis of our quality work is our certification of compliance with DIN ISO 9001, by which we are able to verify and make transparent all our processes. We learn from our patientsreport back to us in anonymous questionnaires about their satisfaction, and from our colleagues who can report on critical situations via an anonymous incident reporting system (CIRS), which we adopted from the airline industry. We publish our quality data on the one hand every two years in a Structural Report in the way required by the legislature. and each year in a much more in depth one-off all-encompassing clinic Quality Report in terms of its transparency and detail.