Registration & Admission. Personal, professional
We ensure that your stay gets off to a good start.
Our Patient Services and Reception team are happy to answer any questions you have which are non-medical in nature. We will help you with any communications you make with your cost-bearer and are happy to inform you about the facilities in our clinic and the many leisure time options.
The easy route to admission to our clinic.
To enable them to decide where or not admission is necessary, our doctors must obtain a medical status for the patient that is as comprehensive as possible.
For this purpose, we will need the following documentation from you:
- A brief cover letter with the name and contact information for the patient or a point of contact
- Address and telephone number of your attending doctor
- All available medical documentation, especially medical reports, discharge reports from other clinics and x-ray films
- A list detailing the names and doses of any current medications
If a stay in our clinic is indicated on medical grounds, we will contact you immediately to discuss coverage of costs and to schedule a time for admission.
Service Manager for Arab patients
Mr. Reda Eid is Service Manager for Arab patients and is your professional contact person. He speaks arabic perfectly.
Basic information on coverage of costs.
Coverage of costs for patients from Europe.
Patients from the European Union require a valid E112 Certificate before their hospital stay. For patients without a valid E112 Certificate, we will be happy to provide you with a quote for self payment after reviewing the medical documentation.
Coverage of costs for patients from outside Europe.
We will be happy to provide patients from outside Europe with a quote for self-payment after reviewing the medical documentation. Self-paying patients will generally be required to make an advance payment before they are admitted.
Thanks to our successful treatment methods and cutting-edge research, we have an international reputation attracting many patients from overseas. We enjoy a high level of respect, particularly in the Arab world. In order to meet your needs and those of our guests from within Germany, our patients from the Arab world are in most cases accommodated in rooms which cater to requirements such as specific culinary customs. You will receive care from trained staff with an excellent level of familiarity with your way of life.
Ward for arab patients.
As far as it is possible, our Arab patients are accommodated on a separate ward. Our colleagues are very well trained with respect to cultural matters. Our Medical Service Manager Mr Reda Eid, whose mother tongue is Arabic, is always available to see to your personal needs.
Note: For medical reasons it is possible that you or your relative will have to be accommodated on a different ward. You will however continue to receive the same services.